distributor

maikai wood hawaii

representative person

Jorma Winkler

location

23-2 Komatsubara, Koorihonmachi, Konan City, Aichi Prefecture 483-8127

email address

If you have any questions, please contact us by email.

Selling price

The selling price is as indicated on the product. The displayed price includes tax.

Necessary charges other than product price

As a general rule, shipping charges are to be paid by the customer. All consumption taxes are included and displayed in the product price (tax-included price).

payment method

Please pay using the payment method specified by our company.

Product delivery time

• It will be shipped within 7 days after payment is confirmed.
• Depending on the destination area and logistics situation, the number of days from product shipping to delivery may vary.
• Requests for a delivery date and time will be accepted within the scope of the delivery company's capabilities, so it may be earlier or earlier or we may not be able to meet your request.
• We apologize for the inconvenience, but due to the circumstances of the delivery company, you can only choose the delivery time zone for individual recipients. In the case of a corporate address, a delivery address with a trade name, etc., even if you select it, it will be "No request".
• There are strict restrictions on individual delivery of large packages. If the longest side of the package exceeds 160cm, the package may have to be delivered to the office.
• Made-to-order items may take approximately 1 to 3 weeks.
• If there is a large number of orders or during busy periods, it may take some time to ship.
• If custom processing is required, a separate estimate will be provided. (The only payment method is transfer.)
  
  
  

Product delivery method

• As a general rule, if the total dimension of the package is less than 170cm and the weight is less than 20kg, it will be delivered to your door by a delivery company and delivered to your door.
  There will be no carrying, installation, or assembly into your room, etc.
• If the total of the three sides of the package exceeds 170cm and the longest side of the package exceeds 160cm, and it is difficult for the delivery company to deliver the package individually , the delivery will be stopped at the delivery company's office closest to the delivery address. there is.
• Requests for a delivery date and time will be accepted within the scope of the delivery company's capabilities, so it may be earlier or earlier or we may not be able to meet your request.
  *Delivery time slots can only be selected for individual recipients . In the case of a corporate address, a delivery address with a trade name, etc., even if you select it, it will be "No request".
• If the total of the three dimensions of the package is 170cm or more or the weight is 20kg or more, it will be treated as a large item .
• Even if the total of the three dimensions of the package is less than 170 cm or the weight is less than 20 kg , if there are multiple packages, it may be handled as a large item.

Regarding returns, defective products, and cancellations

• If there is a defect or malfunction with the product, please report it within 7 days of receipt (or the first delivery date if redelivery is performed).
• In that case, we apologize for the inconvenience, but please take a picture of the defective part of the product and packaging with your mobile phone, etc., and send the image data via email.
• Please note that if you are unable to send us an email with a photo of the damaged area, we will not be able to respond.
• If it has been more than a week since you submitted your request, if the product is not in unused or unprocessed condition, or if the product is damaged and you are unable to send us a photo of the defective area by email, we will not accept a refund. Exchanges will no longer be possible.
• If you need to return an item, we will contact you each time, so please wait until we are notified before sending the item back.

About shipping charges for returns and exchanges

We will bear the shipping costs for returns and exchanges due to defects or defects in the product. As a general rule, we do not accept returns or exchanges for any other reason, but if the return or exchange occurs through no fault of ours, the customer will be responsible for the shipping costs. In addition to shipping costs, we may also charge you for necessary expenses such as packaging and other fees.

• Wood has individual differences due to the material, such as grain, color, knots, hardness, and weight. Due to individual differences in the solid wood used as the material and manufacturing and finishing depending on the condition, slight size errors may occur.
• Wood products are affected by temperature and humidity, so depending on the usage environment and storage conditions, warping, cracking, and discoloration may occur.
• We are unable to sort or select wood products based on differences in material or condition, such as grain or color.

Regarding document issuance

We issue documents such as quotations, invoices, statements of delivery, and receipts only upon request.


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Company Name

Maikai Wood Hawaii

Address

483-8127 23-2, Komatsuhara, Kozukimoto-cho, Gangnam City, Aichi Prefecture

Representative

Jorma Winkler

Contact

Send us an email for your concerns

Sales Price

The selling price is as indicated on the product.
Prices shown include tax.

Required fees other than the product price

As a general rule, shipping costs are the responsibility of the customer.
All consumption taxes are included in the product price (tax included).

Payment method

Please pay using the payment method specified by us.

Time of delivery

• It will be shipped within 7 days after the payment is confirmed.
• The number of days from the date of shipment to the date of delivery may vary depending on the destination area and logistics conditions.
• Delivery time and date are subject to the availability of the shipping company, and may vary.
• The delivery time zone can be selected only for personal addresses due to the convenience of the delivery company.
• If you have a corporate address or a delivery address with a store name, you can choose "no preference" even if you choose.
• Please note that there are strict restrictions on individual delivery of large packages.
• If the longest side of the package exceeds 160cm, the package may be delivered to a post office.
• If the order quantity is large or during busy periods, it may take longer to ship.
• If there is any custom processing, it will be quoted separately.(Payment method is by bank transfer only.

Delivery method

• In principle, products with a total of 170 cm or less in three dimensions and 20 kg or less in weight will be delivered by a courier company and delivered to your door. We do not carry, install, or assemble the product in your room.
• If the total of the three sides of the package exceeds 170cm and the longest side of the package exceeds 160cm, and it is difficult for the delivery company to deliver the package individually, the package may be stopped at the nearest delivery company's office to the destination address.
• Please note that the delivery date and time may vary from time to time or may not be possible to meet your request. You can choose the delivery time zone only for personal addresses. In the case of a corporate address or a delivery address with a store name, even if you select this option, it will be "no preference".
• If the total of the three sides of the package is 170cm or more, or the weight is 20kg or more, it will be handled as a large item.
• If the total of the three sides of the package is less than 170cm or less than 20kg, it may be handled as a large item if there is more than one shipment.

Returned goods / defective goods / cancellation

• If there are any defects or malfunctions in the product, please notify us within 7 days of receiving the product (or the first delivery date if the product is redelivered).
• In this case, please take a picture of the defective part of the product and packaging with your cell phone, and send the image data to us by e-mail.
• Please note that we will not be able to respond to your request if you do not send us a picture of the defective part by e-mail when the product is damaged.
• We will not be able to return or exchange the product if it is more than one week old, if the product is not in unused and unprocessed condition, or if the product is damaged and you do not send us a picture of the defective part by e-mail.
• If you need to return the product, we will contact you each time, so please wait until we inform you.

Shipping costs for returns and exchanges

We will pay the shipping costs for returns and exchanges due to defective or faulty products.
However, in the event of a return or exchange that is not our fault, the customer will be responsible for the shipping costs.
In addition to shipping costs, we may also charge for packaging and other fees.

Expressions/product notes

• Wood has individual differences in grain, color, knots, hardness, and weight.
• Since the production and finishing process is done according to the individual differences and conditions of the solid wood used as material, there may be slight size errors.
• Wood products are affected by temperature and humidity, and may warp, crack, or discolor depending on the usage environment and storage conditions.
• It is not possible to select or selectively prepare wooden products based on differences in material and condition, such as wood grain and color.

Issuance of documents

Documents such as quotations / invoices/delivery slips / receipts will only be issued upon request.